How do local institutions hold systemic complexity? Budget constaints. Operational burdens. Fragmented service delivery. Local Authorities were stretched, stuck in reactive governance loops with limited pathways to sustainable change. Approach • Led technical investigations, identifying opportunities for streamlined workflows and digital efficiency. • Facilitated visioning workshops with senior stakeholders, aligning leadership around shared narratives of change. • Built ROI-driven business cases, enabling strategic investment in sustainable service transformation. Impact • Reduced operational burdens through digitally-enabled workflows and ‘living’ budget cycles. • Developed future-ready service delivery models, aligning community expectations with institutional capacity. • Empowered councils with narratives of change that reframed governance as a collective, adaptive practice.
2021