Systems that Listen – Designing Digital Infrastructure for Interdependence

How do organisations realign for the digital era? When siloes define organisations, opportunities get stuck. The org faced disconnected strategies, fragmented teams, and inefficiencies that dulled impact.   Approach • Facilitated a unification of marketing, commerce and digital teams embedding new ways of working and governance into organisational rhythms. • Established a Data & Insights Team, aligning strategy across functions through shared information & data. Impact • Projected £5m in operational cost reductions, strengthening long-term sustainability. • Agile organisation rhythms, ensuring the charity could adapt and respond to changing needs. • Positioned the organisation for future-ready growth, powered by insight, not inertia.

2024